Two doors to the registry room or cage were open and unlocked when not in use and the safe key was not secure at one of the post offices.Six post offices had safes storing Registered Mail and other accountable items that were open and unattended during business hours.Some of the post offices had multiple issues such as: Postal Service operational controls over Registered Mail at 14 of 15 post offices visited were not always adequate, effective, or followed.
Our objectives were to review current operational controls over Registered Mail for effectiveness, follow-up on prior recommendations from a 2012 audit, and identify potential process improvements and efficiencies. We used geographical information system mapping, insurance claims, and Registered Mail volume to judgmentally select 15 post offices and two registry sections from four areas for review. When not in transit, Registered Mail pieces must be stored in a locked safe, room, or cage separated from other mail.ĭuring fiscal year 2016, the Postal Service processed million pieces of Registered Mail and collected revenue of about million. Registered Mail pieces also require specific packaging and sealing methods for security and protection. An accountable individual must sign for the Registered Mail piece each time it changes hands and each intermediary office must prepare control logs. Tracking service begins from the time the sender presents the mail to the Postal Service to the point of delivery. Registered Mail provides added protection for valuable and important customer and internal mail with evidence of mailing and delivery.
Postal Service offers Registered Mail for customers sending valuable or irreplaceable items through the mail.
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